Returns & Exchanges
RETURNS AND REFUNDS
7 Day Return Policy – Abide Interiors 7-day return policy covers all non-commercial purchases made through the Abide Interiors website or shopfront (excludes clearance items sold in-store or on Abide Interiors Clearance page). This policy covers all customers not satisfied with the quality of our goods. The 7-day return period will commence from the date you receive the goods.
Once a refund is requested in writing to claims@abideinteriors.com.au within this 7 day period and determined to be eligible, Abide Interiors will refund the purchase price of the goods and your account should be credited within 10 business days of the goods arriving back to Abide Interiors in the original condition they were received. Your refund will not include the delivery charges incurred in getting the goods to and from the customer. Goods must be returned in their original packaging and boxes and in as-new/re-sellable condition to be considered for a full refund.
Damaged goods received back, where original packaging has not been used, will not be refunded. Abide Interiors will organise return freight for damaged items that are being returned or refunded. The customer must package the goods up in the original packaging and provide a date to Abide Interiors to organise the pickup from them. If the delivery driver attempts to pick up the goods on the said day/date and the driver cannot pick them up, a minimum $75 ‘futile pick up’ fee (per futile pick up) will be passed onto the customer to pay. This fee/s may be taken out of the refund of goods provided to the customer.
CLEARANCE ITEMS
Clearance items include overstocked products, discontinued lines, and older stock that needs to be cleared. While most clearance items are brand new, some may have minor imperfections such as dents, scratches, paint defects, cracks, chips, discoloration, or other flaws.
By purchasing a clearance item, you acknowledge and accept our no refunds or returns policy on these products. All clearance sales are final. We do not accept returns, exchanges, or provide refunds unless a major fault is detected, in which case store credit may be issued at our discretion.
Before purchasing, please carefully review the product description, size, and condition. If you have any questions or would like to discuss a product’s condition, feel free to contact our staff prior to purchase.
CHANGE OF MIND FEES (Pre-Delivery & Post-Delivery)
Abide Interiors offers a Change of Mind option BEFORE furniture items have been dispatched or delivered for standard orders. Change of mind or returns for custom made orders is not an available option. For Change Of Mind Post Delivery, please revert to the returns and refunds paragraph above. If for any reason you change your mind about your furniture purchase prior to dispatch/delivery, we offer a change of mind return policy. Depending on how you pay for your furniture items, different money merchants charge Abide Interiors different fees, even if it’s a refund. If the cancelation or return adheres by the other terms and conditions, Abide Interiors can provide a full refund less delivery fees and the fees the merchants charge Abide Interiors with. For example, If a customer purchases a chair for $100 using a credit card, then changes their mind and returns the chair in agreeance with our T&C’s, the customer will receive a refund of $100 less a 1.55% amount plus 30 cents. The total refund amount will be $98.15. ($100 less 1.55% plus 30 cents).
- Credit Card payments: 1.55 % plus 30 cents per transaction. There is an additional 1% fee for international and currency conversion transactions.
- Paypal: 2.2% plus 30 cents per transaction.
- Afterpay: Approximately 6.6% + 0.30 cents. Note: this rate fluctuates, as we spoke, please use 6.6% + 0.30 cents
- Zip: (around 4.4% + 0.30 cents). Note: this rate can fluctuate.
EXCHANGE OF GOODS
In certain circumstances and under the sole discretion of Abide Interiors, we may authorise an exchange for change of mind. Additional freight charges for exchanging the product/s will incur additional delivery fee/s. These fee/s are not the responsibility of Abide Interiors. Any exchanges must be made within 7 days of receiving the goods. All items must be returned in original, undamaged packaging and in original, undamaged condition with an approved Abide Interiors staff member and courier. Any items received damaged will not be accepted for an exchange.